Frequently Asked Questions

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What are your minimums?

Our minimums run requirements are based on your packaging choice and any compounding requirements.  Once we understand the scope of your project, we can provide our minimum requirements. However, better price points will be reached when larger quantities are ordered.

What are your leadtimes?

Our lead times vary based on the services that you require.  Product development, compounding, packaging choices-all play a role in lead time.  Once we understand the scope of your project, we can provide can estimated lead time.

What are your prices?

Since each formula is custom created, pricing will depend on the combination of the complexity of the formula & the quantity ordered. It’s a good idea to let your customer service representative know any price targets you have in mind at the beginning of your project so that R&D can create a formula that meets your budget needs.

Do you have stock formulas that I can purchase?

At Chemolee Lab, we have a database full of different types of product formulas that we have developed over the years. These products can be a good starting point when you shop for a product, but then each formula will be tweaked and made unique for your needs. The same formula will never be sold to more than one customer.

What is the Product Development process? How long does it take?

Contact Customer Service to discuss your project and see if Chemolee Lab will be a good fit for your needs. In our sample process, we will work together with you to develop your product. We are comfortable either duplicating a product or even starting from scratch.

Samples are developed on a first come first serve basis, and the usual leadtime (based on how busy the lab is) is usually between 2 to 6 weeks. We will provide you with four 0.5oz samples to test out per product. After you review and test your samples, you can request revisions as well. If you are satisfied and approve your sample, we will usually price it for you at this time.

What type of documents will I need to work with you?

When you are ready to place your first order, we will need the following:

  • A copy of your State Sales Tax Exemption Form
  • Complete a credit application with Chemolee Lab to get Net 30 Day Terms
  • A signed Master Services Agreement between Chemolee Lab and your company

Do you have packaging available?

Chemolee Lab is strictly a manufacturing facility and we do not normally sell packaging. Your customer service rep will be happy to assist you in your search for components by providing you with guidance and supplier information according to your needs.

Do you have a Design or Art Department on site?

No, but we do have a resource of designers that we can refer you to should you need help creating your artwork.

Can you formulate natural or organic products?

Yes, our chemist can create formulas that are derived from naturally derived or organically certified ingredients such as botanicals, extracts, essential oils, etc. We can also use alternative preservatives (to parabens) and other unwanted ingredients upon request. However, based on our experience, we feel that the most stable products will need some synthetic materials.

Below are types of claims you may be able to make:

  • OTC Drug products
  • Naturally derived ingredients
  • Made with organic ingredients such as…
  • Paraben Free
  • Phthalate Free
  • Natural Colors
  • Sulfate Free
  • Soap Free
  • No Animal Testing

How do you stay on top of the trends and new ingredients?

Our chemists are members of the "Society of Cosmetic Chemists" and attend seminars and other meetings to stay on top of the latest trends. Our staff also subscribes and reads industry magazines and are often visited by raw material suppliers always letting us know what the next new ingredients are.

Do you have sunscreen formulas that are validated?

Yes, Chemolee Lab has developed numerous sunscreen formulas ranging from SPF 15 to SPF 50+ that have been validated with SPF Testing and other claims such as Very Water Resistant, Dermatologist Tested, Pediatrician Tested and Tear Free. As long as the base is the same, we can offer these validated formulas to you with slight changes to make them your own.

Do you have experience exporting products overseas?

Our staff will do their best to answer any export questions and also help you compile your export documentation and EU Dossier.

I have a product that is manufactured at another lab, can you just fill it for me?

We prefer to only fill products that are manufactured at our facility so that we may better control our process from beginning to end.


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Location & Contact


3820 Conflans Road
Irving, TX 75061

Toll-free: 800.338.8006
Main tel: 972.986.2000
Fax: 972.790.3497, 972.790.4003

Customer Service: x221
Accounts P/R: x203
Human Resources: x201

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